User Testing, Individual Plans (I5)
Each group member
should write a draft test plan for your user testing. The test model
should include asking users to accomplish tasks while thinking aloud, but may
include other techniques as well. The test plan should, at a minimum, include
description of the testing logistics. Where and when will the test take place?
If you are not using the usability lab, how will the
prototype be made available to your users?
testing goals. Beyond simply searching for usability problems, what
specific design decisions or assumptions about users will you test?
for the user. Include both orientation instructions and specific
instructions for the test. These may be read aloud during the test, but
they should be written out for the test plan.
data will be collected? What form should be used to collect it?
will the test be carried out? How many group members at each test (each
group member need only participate in one test; if you are testing
several users at once, you may want to split up roles)? What roles will
be used in each test (e.g., orienting the user, logging user actions on
a tracking form, post-test interview)?
problems and how you will address them. What will you do if the user
gets stuck? What if the user selects a non-operative feature?